General Medical Patients
To make the best out of your appointment with one of our dermatologists, we recommend you arrive at least five minutes prior to your scheduled time allocation. If a referral has not been sent to us by your GP, we will require you to bring this with you on the day of your appointment. Patients who are booked to be seen in our Wantirna clinic should have their referral sent to us prior to their appointment. We recommend that you bring a list of your medical history and current medications (check this with your GP if required). Please also bring your medicare card, any concession cards and any copies of blood or skin test results, as well as any photos you may have taken of your skin problem. Depending on your skin problem, you may be required to change into a gown during your consultation keeping your underwear on. Please remove any make-up prior to your appointment and avoid wearing excessive jewellery. Please keep in mind that whilst some basic treatments can be performed on the same day as your initial appointment, this is not always possible for more advanced procedures and you may be required to book a subsequent appointment.
Skin Care & Cosmetic Patients
Patients seeking consultations and services provided by our cosmetic/laser nurse and dermal therapist for skin care consultations, laser treatments, mild acne, mild rosacea and general skin rejuventation, will not require a referral and can book directly with the practitioner.
Medicare rebates have not kept up with the increasing costs of running a private medical practice. This means that there is always a gap to pay. To ensure the highest standards in medical equipment, procedures, staffing and training, we do not make cost-cutting decisions at the expense of patient safety and expertise.
For a standard 15 minute initial consultation, you can expect to pay anywhere from $165 to $180 out of pocket (with a valid referral to claim a medicare rebate). If you require a longer appointment, please advise reception staff of this at the time of booking your appointment. Fees for a subsequent consultation or visit varies depending on the complexity of the appointment. This can range anywhere from $20 to $200 out of pocket.
Procedure fees – All procedures carry an additional fee. Some procedures can be undertaken during the initial consultation, whilst others will need to be booked on a separate occasion. Procedure fees vary, taking into account equipment and staffing requirements as well as technical complexity of the procedure. Typical in-room consultation associated procedure fees can range from $50 to $300 out of pocket. If you are having several problems attended to (ie for several skin cancers), the fee may exceed $300 out of pocket. Patients requiring subsequent surgery or other treatments will be notified of costs prior to booking.
All fees must be paid on the day of service.
Patients who are booked for excessive underarm sweating treatments (axillary hyperhidrosis) should visit our hyperhidrosis treatments page.
If you would like further information on our fees, please do no hesitate to call us.
Please note that private health insurance does not cover costs of clinic consultations and procedures. This also applies to overseas held insurance agreements.
Cancellation policy and fee
We understand that at times schedules change and unexpected situations may make it difficult to keep an appointment. However, please bear in mind that late cancellations cause an inconvenience to other patients and our staff. If you cannot attend your appointment, please inform us at least 24 hours prior to your appointment. A late cancellation fee of $80 applies to notification of cancellation under 24 hours except in exceptional circumstances.
Failing to attend your appointment
Failing to attend an appointment causes inconvenience to other patients who have been waiting for an appointment. We send SMS text reminders for our appointments to minimise forgotten appointment times. A non-attendance fee is charged at $150. Should you fail to attend your appointment and then wish to reschedule a subsequent appointment, you may be asked to prepay your appointment fees.
Privacy & medical photography policy
Please click here to read our privacy and photography policy.